11/4/2023 0 Comments Kingdom new lands upgradesThis will impact any current projects that you have running, as well as requiring people to become owners of upgrade actions. How will upgrading to the latest ServiceNow release impact my operations?Īny release upgrade requires planning and resources to make sure that all features work to the max and system security is guaranteed once the upgrade has been completed. Carry our portal quality check to make sure your users are getting the experience you have in mind.Plan high-level testing for other non-critical functionalities.List all critical functionalities and assign resources and hours for additional time to build and testing.Re-evaluate your resource plan based on:.How can you validate that what you have upgraded works when going live? to ensure any urgent development work is rounded off before the development freeze periodģ. Use the Upgrade monitor to review past experiences to know what to fix and what to ignore and plan time for tackling defects and bug fixing.Define and assign upgrade responsibilities.Make a calendar view with dates and hours and identify number of resources required and their availability. Prepare a release schedule and make a resource plan: Have you got a plan of action in place to ensure you’ve covered all feature changes? Contribute to common findings register and make them reusable for other upgradesĢ.Use the Upgrade Preview module to see impact on current configurations and help estimate time needed for the upgrade.Review what has changed in the new release.What has changed in the new release and what have you changed in your instance since the last release update?Īssess the impact of the new release on your existing functionalities: How do I upgrade my current version to the new ServiceNow release?īasically, upgrading to any new ServiceNow release involves answering the following 3 questions:ġ. The release notes guide you through completing all of the phases and tasks for a successful upgrade. Upgrading your instance involves planning, testing, and validation. ✓ Guidance – Get started with your upgrade To help ensure that you complete all the tasks for a successful upgrade, follow the step-by-step instructions in the upgrade planning checklist to track and plan the upgrade. Start preparing for your upgrade with the upgrade planning checklist based on best practices. ✓ Best practices – Checklists to a successful upgrade Features and changes by product, which are pre-combined for cross-family upgrades.Release notes for upgrading from San DiegoĮach of the release notes packages includes tools to inform you on the next steps in your upgrade, including:.You can also find the release notes that correspond to your particular upgrade path. Review the release highlights to learn about new features and enhancements in Tokyo. ✓ Release highlights – Know what you’re getting The ServiceNow release notes are the go-to place for: These can be used to decide if an application requires upgrades or can be left as it is.ĭid any of these new features spark your interest? Read a more extensive report on Utah’s highlights here or watch our 45-minute webinar on Utah’s hidden gems.īefore embarking on the Tokyo upgrade process, be sure to read the Tokyo release notes and review the upgrade and migration tasks for your applications and features. No more waiting in queues if all agents are busy!Įach application within the App Engine Management Center now has its own dashboard with reports on the quantitative usage of experiences. This tool enables dispatchers to schedule and manage specialized equipment like forklifts and heavy machinery.Ī major upgrade to CSM enables customers to request a callback from an agent on their preferred date and time. Some noteworthy features from the Utah release include:įSM receives a nice upgrade in Utah in the form of Equipment Scheduing. The Utah release boasts many new features to ServiceNow products such as CSM, HRSD, FSM, and CMDB. ServiceNow’s next release, Vancouver, is planned for Q3 and Q4 2023. Prior to Utah was the Tokyo release of Q4 2022. The current Utah release was delivered in Q1 and Q2 2023. As previously mentioned, ServiceNow releases two new versions per year.
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